General Returns Policy
You may return new, unopened items sold and fulfilled by YourGuideToGreen.com within 20 days of delivery for a full refund. Items should be returned in their original product packaging. We’ll also pay the return shipping costs if the return is a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank or Paypal to process your refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Partial or No Refund may be issued for the following items:
- Most items that are returned more than 30 days after delivery.
- Any item that has obvious signs of use.
- Any item not returned in the condition it was received.
Email the form to receive a Return Authorization Number. Pack your shipment, address the package, affix the correct amount of postage and mail to:
Your Guide To Green
6750 N 13th Pl
Phoenix, AZ 85014
If you received a faulty item and need to exchange it for the same item, email us with the contact form for instructions.